Terms of Use

In consideration of the right to access and use of the Services, you agree to the terms and conditions of use set forth herein, along with any rules, policies and procedures that TCSF may institute from time-to-time (these “Terms of Use”).

These Terms of Use apply to the Services currently offered by TCSF as well as Services that may be offered in the future.

YOUR USE OF THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF THIS AGREEMENT AND INDICATES YOUR WILLINGNESS TO BE BOUND BY THESE TERMS OF USE.

YOU CONFIRM THAT YOU ARE OVER THE AGE OF 18. MINORS MAY NOT REGISTER TO USE THE SERVICES OF TCSF AND ARE PROHIBITED FROM TRANSACTING ON THE WEBSITE

TCSF may present information and content, including but not limited to, articles, opinions, text, statistics, data, product information, time stamps, software applications, commentary, advertisements, graphics, photographs, illustrations, calendars, designs, games, reviews, video and audio files, buttons, icons, programs and code, in addition to User Generated Content (as defined herein) (collectively, “Content”), that is owned or licensed by the Company. The Services may also include materials, applications and information owned by third parties and made available through the Services by virtue of a license, grant or some other form of agreement between the third party and TCSF.

TCSF is not responsible for inaccurate information provided through the Services and makes no representations as to the accuracy, reliability, timeliness or completeness of Content, including without limitation the availability, description or effectiveness of any product. TCSF does not assume any liability for any loss that may result from the reliance by any person upon any Content provided on through the Services.

Through the Services, you may be able to review Content, set up a user account, upload and download files, register for membership, make purchases, sign up for contests, communicate and establish relationships with other users, and post photographs, video and audio clips, reviews, information, opinions and comments. TCSF reserves the right to change, suspend and discontinue any aspect of the Services at any time including, but not limited to, the nature of the Services offered, databases, hours of availability, and software needed for access or use. Notwithstanding anything herein to the contrary, TCSF reserves the right to permit or restrict any user’s access to the Services in its sole and absolute discretion, including the termination of user accounts.

Except as otherwise set forth herein, as between you and TCSF, all Content is owned by TCSF and is protected by worldwide copyright laws and treaty provisions, unless otherwise indicated. You may make and use printouts of the Content for your personal, non-commercial use only, provided that the printouts retain all copyright, trademark and other proprietary notices. Use of the Content on any other website or in a networked computer environment for any purpose, or any other republication or redistribution of the Content, including, without limitation, framing the Content within another website, is expressly prohibited without the prior written permission of TCSF. Please contact us at info@thecamelsoapfactory.com with any licensing inquiries.

In addition to the above, except as described by the limited licenses herein, or required by law, neither Content nor any portion of the Serviced may be used, reproduced, duplicated, copied, sold, resold, modified or exploited in whole or in part for any purpose without the express written consent of TCSF.

TCSF shall not (a) be subject to any obligations of confidentiality regarding any User Generated Content except as specified in ourPrivacy Policy, as set forth in any additional terms and conditions relating to specific products or services, or as otherwise specifically agreed to by us in writing or required by law; (b) be obligated to compensate you or any third party for any User Generated Content; or (c) be required to accept or respond to any submission of User Generated Content.

By providing information or posting Content through the Services, you hereby grant the Company a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free right and license to use, copy, edit, license, sublicense, adapt, distribute, display, publicly perform, reproduce, transmit, modify, create derivative works from and edit any such Content for any purpose, commercial, advertising, or otherwise, on or in connection with any product, the Services or the promotion thereof. TCSF does not assert ownership over your User Generated Content; rather, as between us and you, subject to the rights granted to us herein, you retain full ownership of User Generated Content created by you.

Notwithstanding the foregoing, you hereby waive all rights to any claims against TCSF for alleged or actual infringements of any intellectual property rights, proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Content. By submitting User Generated Content on or through the Services, you represent to the Company that such content is original, you are its rightful owner or that you have first obtained permission from the rightful owner to submit it, and that you have the authority to assign and license to the Company the rights described herein. You acknowledge that the Company has detrimentally relied upon this representation. Accordingly, you further agree to defend, hold harmless and indemnify the Company, its parents, affiliates and subsidiaries, together with their respective employees, agents, officers, directors, shareholders and licensees (the “TCSF Parties”), from and against any and all threats and claims of alleged or actual infringements of any intellectual property rights, proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution raised any third party against the TCSF Parties in connection with your User Generated Content.

Furthermore, you agree to release the TCSF Parties from any and all liability and obligations whatsoever in connection with, or arising from, your use of the Services and the use by TCSF of User Generated Content provided by you. If at any time you are not happy with any aspect of the Services or you object to any Content, your sole remedy is to cease using them.

You agree that you will neither post nor submit any User Generated Content that:

• is unlawful, threatening, obscene, vulgar, pornographic, profane or indecent, including any communication that constitutes (or encourages conduct that would constitute) a criminal offense, gives rise to civil liability or otherwise violates any local, state, national or international law;
• violates the copyright, trademark or other intellectual property rights of any other person or TCSF;
• is false, inaccurate or misleading or improperly assumes or claims the identity, characteristics or qualifications of another person;
• imposes an unreasonable or disproportionately large load on any infrastructure supporting the Services;
• is for the purpose of spamming or promoting goods or services without our prior authorization;
  is fraudulent or involves the distribution or sale of illegal, counterfeit, or stolen items;
• contains any virus, Trojan horse, worm, time bomb, cancelbot, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, or other harmful component; or
• is libelous or invasive of privacy or publicity rights or any other third-party rights.

Furthermore, TCSF grants you a limited, revocable and non-exclusive license to access and make personal use of the Site, and you acknowledge and agree that you will not: (i) conduct yourself in any manner that may result in disputes, arguments or altercations with other users of the Services or any third parties that you encounter as a result of using the Services; (ii) collect or store personal information about other users of the Services, including collecting user names or e-mail addresses of users by electronic or other means for the purpose of sending unsolicited e-mail, (iii) upload, e-mail or otherwise transmit any material or User Generated Content that contains viruses or any other computer code, files or programs that might interrupt, limit or interfere with the functionality of any computer software, hardware, database or file that is owned, leased or used by TCSF, the Services, or their users; or (iv) submit unwanted messages by e-mail or otherwise or post User Generated Content that disparages or insults any user or TCSF.

TCSF and third-party trademarks and service marks may or may not be designated as such from time-to-time through the SM, TM or ® symbols. Except when included in any authorized printouts of the Content, you are not authorized to make use of any names, logos or taglines posted through the Services, whether or not designated by such symbols, including without limitation as metatags or in any other fashion without the express prior written permission of the Company in each instance. Nothing herein grants you any right, title or interest in any TCSF names, trade names, trademarks, service marks, taglines, logos, patents, patent applications, formulas, technology or designs (whether or not the subject of a patent application) (together, “TCSF IP”). At no time during or after the term of this Agreement shall any user, either directly or through any third party or agent (i) challenge or assist others to challenge the TCSF IP or the registration thereof; (ii) attempt to use or register any designs, trademarks, marks, trade names, or trade dress confusingly similar to the TCSF IP, or domain names incorporating any of the same; or (iii) incorporate any TSCF IP into any third party designs, trademarks, product names, service marks, company names, domain names, or any other similar designations, without the prior written consent of the Company. If, at any time, you acquire any rights in, or domain name, trademark or service mark registrations or applications for, any TCSF marks, names or designations by operation of law or otherwise, you will immediately upon request from TCSF, and at no expense to TCSF, assign such rights, registrations and applications to TCSF or its designee.

You agree to provide true, accurate, current and complete information about yourself as prompted by any registration forms (“Registration Information”) and maintain and promptly update the Registration Information to keep it true, accurate, current and complete. You hereby authorize TCSF, directly or through third parties, to make any inquiries we consider necessary to validate your Registration Information. TCSF reserves the right to pursue legal actions against all persons who misrepresent personal information in any transactions or are otherwise untruthful about their identity, and to suspend or cancel accounts registered with inaccurate or incomplete information. Notwithstanding the foregoing, you acknowledge that TCSF cannot guarantee the accuracy of any information submitted by any user, nor any identity information about any user.

You are responsible for maintaining the confidentiality of your User Codes. You agree that you will be fully responsible for all activities that occur utilizing your User Codes, and that TCSF has no duty to inquire as to the authority or propriety of instructions provided via your User Codes, or to otherwise verify the identity of anyone using your User Codes. You agree that TCSF shall not be responsible for damages or losses resulting from any breach of security caused by loss or your failure to maintain the confidentiality of your User Codes. If you permit access to your User Codes by third parties, then you agree to defend, indemnify and hold TCSF harmless against any liability, losses, damages or costs and expenses (including attorneys’ fees) arising out of, or resulting from, such access and related use of the Services. You also agree to immediately notify TCSF if you become aware of any loss or theft of your User Codes or any unauthorized use of your User Codes. TCSF reserves the right to block your User Codes for any reason.

For your protection, TCSF may require the use of encryption technologies for certain types of communications conducted through the Services. While we may provide those technologies; and might use other reasonable precautions to protect confidential information and provide suitable security, we do not guarantee or warrant that information transmitted through the internet or any data network is secure, or that such transmissions will be free from delay, interruption, interception or error.

Your use of the Services to purchase merchandise indicates your agreement to follow and to be bound by the terms and conditions related to the sale of merchandise set forth in these Terms and Conditions. If you do not want to accept the terms and conditions related to the sale of merchandise, please do not purchase merchandise from the Services. Products offered through the Services are offered subject to availability. All orders are subject to email confirmation from us. We do not accept any backorders. We also only allow a maximum of eight (8) items of any specific product per order. While we do our best to ensure that product and pricing information is current and complete, TCSF is not liable for inaccurate information or for any information that has been omitted or is out of date. Prices for products are quoted in United Arab Emirates Dirham (AED), however for your convenience, you may select a display currency from the list provided on the website; prices will them be shown using this currency, however payment will be made in AED.

TCSF may, from time to time, offer promotions for shipping and other discounts on product purchases. We reserve the right to suspend any such promotions, update product information, change prices and adjust shipping and handling fees at any time without notice. Furthermore, we reserve the right to change, limit, refuse or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you using the contact information provided at the time the order was made.

Any Samples provided are for personal use only. You may not sell or resell any of the products, or samples thereof, you purchase or otherwise receive from us

By entering into any transaction through the Services, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card information and billing address), that any credit card transactions submitted by you are authorized, and that you are the legal holder of any credit card or payment account used to enter into any transaction through the Services. Furthermore, you warrant and represent that you are not a dealer, reseller or distributor. If, in our sole discretion, we determine that (a) your means of payment is not valid, (b) a transaction is not authorized, (c) your means of payment cannot be processed or verified at the time of any charge (d) a charge is disputed for any reason other than failure by TCSF to deliver the product purchased by you, (e) you have abused or misused promotions or promotion codes, or (f) you have otherwise used the Services to enter into an improper transaction, the Company reserves the right to immediately terminate any pending transactions, suspend your access to the Services, and terminate all of TCSF’s obligations hereunder. Notwithstanding anything herein to the contrary, you agree that any formal payment dispute lodged with any bank, merchant services provider, credit card or payment card company, or any third party discount provider shall be invalid unless (x) you notify TCSF within 60 days from date of the applicable transaction that you wish to dispute any charge relating thereto, and (y) that you have made reasonable, good faith efforts to resolve such dispute with TCSF directly, and such efforts have failed. You can e-mail details regarding your dispute to info@thecamelsoapfactory.com. You should retain a copy of your transaction records and be familiar with TCSF terms and policies.

Once your order has been accepted, TCSF will process your order by packing and arranging for delivery of the goods to you.

TCSF will determine the most appropriate means of delivering goods to you depending on your location and any election of delivery method received from you where the Services permit such an election.

Depending on your location, the delivery time will usually be within 2 to 6 business days from the time that TCSF processes your order. We cannot guarantee or provide a day of the week or time of day for delivery.

We accept no responsibility for deliveries to incorrect or incomplete addresses provided by customers. If you provide an incorrect address and delivery is completed, you will be responsible for the purchase. If you provide an incorrect address and delivery is not completed, the order will be returned to us and you will be responsible for any charges incurred in re-delivering the goods to the correct address

Risk and title in goods purchased from the Company will pass to you upon delivery of the goods at your nominated delivery address. We accept no responsibility for damage caused to goods after delivery.

In order to use our services that have fees associated with them, you must select a payment method and provide accurate billing and payment information when prompted. We accept payments online using PayPal, Visa and MasterCard credit/debit cards in AED. You agree to pay TCSF for all charges incurred under your account, including all applicable taxes, fees and surcharges. You authorize TCSF to charge your designated payment method for such charges. If TCSF, for any reason, does not receive payment from your designated payment method, you agree to pay all amounts due upon demand by TCSF or its operators. Every time you use the Site, you reaffirm that (i) TCSF (or its designated vendor acting as its billing agent) is authorized to charge your designated payment method; (ii) TCSF may submit charges incurred under your account for payment; and (iii) you will be responsible for such charges.

Please note that TCSF uses both domestic or an international third-party payment service, the latter of which may result in international transactions fees billed to your credit card, (collectively, the “Payment Service”), to collect payments for all fees. At the time of purchase, if you elect to use a payment gateway that requires account detail, you will be forwarded to the appropriate Payment Service where you may enter your account or card detail. Any international transaction fees that you may incur are charged by your bank and not by TCSF. All questions concerning such fees should be directed towards your bank. Any information you provide us in connection with payment that we provide to the Payment Service will be subject to the Payment Service’s user agreement and Privacy Policy, not this Agreement or our Privacy Policy. You acknowledge and agree that TCSF is not, and will not be, responsible or liable for the Payment Service’s services, its site or any acts or omissions of the Payment Service. Price and availability of any product or service offered through the Site are subject to change without notice. Refunds and exchanges will be subject to the Payment Service’s refund and exchange policies then in effect. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation, any taxes that may be applicable. TCSF reserves the right to change the amount of, or the basis for determining, any charges or fees and to institute new charges or fees (such new charges or fees will only be instituted with prior notice to you). 

When placing an online order, and after you have entered a delivery address, you will be prompted to select a shipping method. We offer both local and international shipping to the countries we sell to.

Deliveries within the UAE usually take 1 to 2 business days after we have received notification and payment of your order. International orders may take between 3 and 5 business days depending on the destination.

Fees for delivery are calculated real-time depending on the volume and weight of your order. Such shipping fees are displayed during the checkout process and before you finalise and pay for your order.

In In order to expedite your order please make sure your delivery address and the contact number of the person receiving the shipment is correct.

Any incorrect information you supply may result in a delay in transit, loss, charges or the parcel being returned to sender. If any additional costs are incurred by The Camel Soap Factory due to incorrect information supplied by yourself, we will require you to cover these additional costs.

Once your order has been dispatched, it is no longer possible to make changes on the shipping address. We encourage you to always double check your address and contact details before confirming the order. If you wish to cancel your order after it has been dispatched, you will need to wait for it to be delivered to you and either reject the delivery or return your order for a refund. Shipping costs will be deducted from all refunds.

Some countries charge duties or Value Added Tax when goods are imported. The Camel Soap Factory has no control over this and is not responsible for any of these charges. These charges are imposed by and controlled by local governments, border security and/or customs authorities and can be added randomly.

It is your responsibility to pay any duties, Value Added Tax or other similar charges. If you refuse to pay these additional amounts, then your delivery will be returned to us. Provided that the product is still in its original condition, The Camel Soap Factory will refund you the cost of your purchase (minus the costs of shipping to and from your country).

Returns be made 30 days after the receipt date of your products for a full refund. Returns are subject to the inclusion of before-and-after-use photographs, video or other documentation clearly detailing your concern and the reasons for your return.

Please email info@thecamelsoapfactory.com or call +971 4 393 1312 to notify us of your concern to receive further instructions.

Only products purchased on thecamelsoapfactory.com may be returned to TCSF for refund. TCSF products purchased from all other eCommerce channels are subject to the Terms and Conditions of the specific channel and must be returned to the original eCommerce channel from which they were purchased.

No refunds or exchanges can be given on promotional items

TCSF do not credit or refund charges for shipping or handling. Customers are responsible for the return shipping & handling charges.

Refunds will be credited only through the original mode of payment within 7 business days of our receiving your return.

Orders cannot be cancelled once placed and confirmed online. Online orders are sent to our factory, where they enter the order fulfilment process. However, you may return orders for a refund as specified under our Returns Policy.

You understand that your use of the Services is at your own risk. TCSF shall not be responsible for any damages that may arise in connection with any transaction, your use of the Services or these Terms of Use.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW , THE TCSF PARTIES SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTIES CLAIMING THROUGH OR UNDER YOU UNDER ANY CIRCUMSTANCES FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, EQUIPMENT DOWNTIME, OR FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES OR LOSSES, ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SERVICES OR ANY CONTENT, INCLUDING BUT NOT LIMITED TO INTERRUPTIONS OR DELAYS IN TRANSMISSION, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, EVEN IF ANY OF THE TCSFPARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGE OR LOSS AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED DOLLARS ($100.00). . IF YOU ARE DISSATISFIED WITH THE SERVICES, FULFILLMENT OF ANY ORDER, DO NOT AGREE WITH ANY PART OF THIS AGREEMENT OR HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST ANY OF THE TCSFPARTIES RELATED TO THE SERVICES OR ANY CONTENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES. THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY, AND TO THE EXTENT APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE FOREGOING LIMITATION MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE AND AGREE THAT IN THE ABSENCE OF THIS LIMITATION OF LIABILITY THESE TERMS OF USE WOULD BE MATERIALLY DIFFERENT OR YOU WOULD NOT BE GRANTED ACCESS TO THE WEBSITE.

YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE.

You agree to indemnify, defend and hold harmless the TCSF Parties from any and all third party claims, liability, damages, and costs (including, but not limited to, attorneys’ fees, costs and expenses) that result from, arise out of or are in anyway connected with your use of the Services or any Content, your breach of these Terms of Use, or your infringement, or infringement by any other person using your account, of any TCSF IP or other right of TCSF or any third-party. TCSF shall have the right at its own expense, but not the obligation, to assume the exclusive defense and control of any matter subject to indemnification by you, and you shall not in any event settle any matter without the prior written consent of TCSF. These Terms of Use will inure to the benefit of the parties and their successors, assigns, licensors and licensees. You covenant to cooperate fully in the defense of any claim.

These Terms of Use shall commence when you first visit thecamelsoapfactory.com, make a purchase through the website, or use any TCSF mobile or social media application, view any Content or use any feature incorporated in the Services, and shall apply to all of your subsequent visits and uses, provided that nothing herein shall prohibit us from refusing or otherwise restricting access to any user for any reason at any time, in our sole discretion. TCSF may, with or without cause, immediately terminate these Terms of Use without notice, and deny you access to any Services in its sole discretion. Without limiting the foregoing, TCSF has the right to immediately terminate any passwords or accounts created by you in the event that you breach these Terms of Use or engage in conduct that TCSF considers unacceptable, including but not limited to abuse of the Services, entering incorrect or inaccurate information, or any use of the Services that interfere with TCSF or any user. If your use of the Services is terminated, you will no longer be authorized to access any TCSF Services. Without limiting any other rights of TCSF hereunder, you understand and acknowledge that TCSF, in its sole discretion, may pursue legal and equitable relief against you if you breach or threaten to breach these Terms of Use.

The Content, the Services and these Terms of Use are subject to change and updating by TCSF and our affiliates, licensees, partners, agents and representatives at any time without prior notice. The changes may include superseding terms and conditions.

YOU SHOULD REVIEW THIS AGREEMENT FROM TIME TO TIME TO BE AWARE OF ANY CHANGES THAT ARE MADE.

Your continuing use of any TCSF Services constitutes your acceptance of any change or update, all of which shall become controlling when posted.

The Services along with all products and features are designed for personal and legal uses only. It is your responsibility to comply with all national, state and local laws, rules and ordinances when using the Services. The laws of the United Arab Emirates will govern these Terms of Use, without regard to conflicts of law principles. The United Nations Convention on Contracts for the Sale of Goods does not apply to this Agreement. Any and all claims and disputes arising out of and related to our Privacy Policy and these Terms of Use shall be settled in the courts of competent jurisdiction in the United Arab Emirates. The foregoing shall not preclude the Company from seeking any injunctive relief in courts of competent jurisdiction located in other countries and jurisdictions for protection of the TCSF IP.

You consent to receive any agreements, notices, disclosures and other communications (collectively, “Notices”) to which these Terms and Conditions refer from us electronically including without limitation by e-mail or by posting notices on this website. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at info@thecamelsoapfactory.com and discontinue your use of the service. In such event, all rights granted to you pursuant to these Terms and Conditions shall automatically terminate.

Please note that this consent to receive Notices is entirely separate from any election you may make with respect to receipt of marketing communications. Your options with respect to receipt of marketing communications are set forth in our Privacy Policy

These Terms of Use sets forth the entire understanding and agreement between you and the Company with respect to the subject matter hereof. If any provision or provisions hereof shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be in any way affected thereby. Except as described herein, you may not assign these Terms of Use without our explicit consent. You are responsible for fees associated with gaining access to the Services, including the fees associated with any equipment necessary to access the Internet and the fees charged by your mobile carrier or service provider. The Services may not be maximized for use on all devices or in conjunction with third party software and operating systems.