Privacy Policy

By using our website, submitting personal information or subscribing to our newsletter, you agree that we may collect, use and disclose your personal data in accordance with the purposes and uses identified in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the website or submit any personal information.
What personal information do we collect from you?

When registering on our website, placing and order, or subscribing to our newsletter and/or special offers, as appropriate, you may be asked to enter your name, email address, billing and shipping address and other detail which is required to complete the transaction.

We do not save your credit or debit card detail. No credit/debit cards detail or any financial information will be stored, sold, shared, rented or leased to any third parties.

We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference, loss, unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage.

Our website is subject to a regular, scheduled maintenance cycle, during which our site is scanned for security vulnerabilities in order to make your visit to our site as safe as possible. We take remedial action against these vulnerabilities as appropriate.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have controlled access rights to such systems, and are required to keep the information confidential.

At no time will TCSF store your debit, credit or other bank card numbers. All financial transactions that use such cards are processed through vetted payment gateways and are not stored or processed on our servers. In addition, all sensitive/credit information you supply in order to affect such financial transactions is encrypted via Secure Socket Layer (SSL) technology.

A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers. Find out more about the use of cookies on cookiecentral.com.

When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies as required by law. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies.

We use the following types of cookie, as will your browser:

(1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website and recognise visits to our website across different devices. They keep track of browsing patterns and help us to build up a profile of how our customers use the website. We may use that information for customer analytics and to serve advertisements that we think might be of particular interest to you on our and other websites Your browser may use similar cookies for similar purposes and to serve advertisements for others.

(2) Service cookies that help us to make our website work as efficiently as possible; remember your registration and login details; remember your settings preferences; to detect what device you are using and adapt how we present our website according to the screen size of that device

(3) Third party advertising and analytics cookies, which are placed by or on behalf of independent advertisers who are advertising on our site. These cookies may be placed within the advertisement and elsewhere on our site by us or by your browser. They are anonymous – they cannot be used to identify individuals, but they can also allow the advertiser or your browser to tailor advertising to you when you visit other websites using the same browser. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once, to make sure you are not repeatedly served with the same advertising messages.

(4) We also place third party cookies to enable the serving of our own advertisements, for example, for our offers, on other websites. These advertisements will be based on your browsing behaviour on our website and will be tailored to your interests. The information we gather from your visit is limited to page URLs

We may use selected data management providers (e.g. MailChimp) for our own purposes such as mailing you offers and news from TCSF.

We have no access to third party cookies and third party organisations have no access to ours. The third party organisations that place cookies, including your browser (such as Google), Ozone, data management providers and the third-party companies who pay for advertising and analytics services using this information, will have their own privacy policies.

If you wish to remain anonymous when you use TCSF website, do not sign in to the website or provide any information which may identify you.

You may freely use our website without having to personally identify yourself, through any of the means described above. We are, however, unable to perform a number of our functions without obtaining your identifying information. For example, we may require details about your identity if you register or log into our website, contact us with an inquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment.

You are not required to register on our website in order to complete a purchase, but you are required to provide billing, shipping and/or payment information as required by your selected purchase options.

We will only ever send you direct marketing communications if you choose to subscribe to our newsletter and/or special offers.

If you have subscribed to our newsletter and/or special offers and no longer wish to receive such communication, please follow the ‘unsubscribe’ instructions in that communication or on our website, or otherwise email us at info@thecamelsoapfactory.com providing us with your name and e-mail address. Please provide us with information about the direct marketing communication you no longer wish to receive.

We do not sell or share or otherwise disclose your personal information to any third party other than:

• To entities who assist us in providing TCSF products and services, managing our newsletter, surveys, events and promotions, contractors, data storage and management companies, and shipping or transport companies; and
• Where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning TCSF products;
• Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with a third-party data storage provider.

Where we provide your personal information to third party service providers, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.

Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information that we hold.

If you have any questions in relation to this Privacy Policy, you can contact us via either the mailing address, email or phone number listed above

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you:

Do not want to be contacted in the future by us;
Would like to find out what information we have about you;
Would like a copy of the personal information which we hold about you;
If you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant and/or
Wish to report any breaches of this Privacy Policy.
Please contact us via one of the following:

The Camel Soap Factory, D1/2 Light Industrial Units Phase 6, Dubai Silicon Oasis, Dubai, United Arab Emirates.

Mail: P.O. Box 391584, United Arab Emirates

Email: info@thecamelsoapfactory.com

Phone: +971(0) 4 393 1312