Privacy Policy

Effective Date: 1 October 2017

Introduction

This privacy policy describes how The Camel Soap Factory (“TCSF”, “we”, “us”, “our”) collects, uses, discloses and manages any ‘Personally Identifiable Information’ (PII) we collect from you. It also describes how you can access or correct your personal information, and how to contact us if you have any questions as to how your personal information is handled under this Privacy Policy. We reserve the right to change this Privacy Policy from time to time as our business processes and practices change.

You may find links to other websites not operated by The Camel Soap Factory, but which are accessible from our website. This Privacy Policy does not apply to such websites and you are encouraged to consult the Privacy Policy of any such website that you enter.

These Website Policies and Terms of Use may be changed or updated occasionally to meet new requirements and standards. Therefore we encourage you to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

The Camel Soap Factory  website is owned and maintained by The Camel Soap Factory LLC

What personal information do we collect from you?

When registering on our website, placing and order, or subscribing to our newsletter and/or special offers, as appropriate, you may be asked to enter your name, email address, billing and shipping address and other detail which is required to complete the transaction.

We do not save your credit or debit card detail. No credit/debit cards detail or any financial information will be stored, sold, shared, rented or leased to any third parties.

How do we protect your information?

We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference, loss, unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage.

Our website is subject to a regular, scheduled maintenance cycle, during which our site is scanned for security vulnerabilities in order to make your visit to our site as safe as possible. We take remedial action against these vulnerabilities as appropriate.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have controlled access rights to such systems, and are required to keep the information confidential.

At no time will TCSF store your debit, credit or other bank card numbers. All financial transactions that use such cards are processed through vetted payment gateways and are not stored or processed on our servers. In addition, all sensitive/credit information you supply in order to affect such financial transactions is encrypted via Secure Socket Layer (SSL) technology.

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, view at your browser’s Help Menu to learn the correct way to modify your cookies. Should you choose to continue to use cookies, then your continued use of this website indicates your acceptance of, and consent to, our use of cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Do you have to identify yourself when you interact with The Camel Soap Factory?

If you wish to remain anonymous when you use TCSF website, do not sign in to the website or provide any information which may identify you.

You may freely use our website without having to personally identify yourself, through any of the means described above. We are, however, unable to perform a number of our functions without obtaining your identifying information. For example, we may require details about your identity if you register or log into our website, contact us with an inquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment.

You are not required to register on our website in order to complete a purchase, but you are required to provide billing, shipping and/or payment information as required by your selected purchase options.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter and special offers, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To provide you with information about and facilitate your purchase of TCSF products, including processing your purchases and payments, delivering products to you and resolving any questions or complaints;
  • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested;
  • To improve our website in order to better serve you;
  • To send periodic emails regarding your order or other products and services.
How can you request not to receive direct marketing?

We will only ever send you direct marketing communications if you choose to subscribe to our newsletter and/or special offers.

If you have subscribed to our newsletter and/or special offers and no longer wish to receive such communication, please follow the ‘unsubscribe’ instructions in that communication or on our website, or otherwise email us at info@thecamelsoapfactory.com providing us with your name and e-mail address. Please provide us with information about the direct marketing communication you no longer wish to receive.

Who do we disclose your personal information to?

We do not sell or share or otherwise disclose your personal information to any third party other than:

  • To entities who assist us in providing TCSF products and services, managing our newsletter, surveys, events and promotions, contractors, data storage and management companies, and shipping or transport companies; and
  • Where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning TCSF products;
  • Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
How do we hold your personal information and keep it secure?

We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with a third party data storage provider.

Where we provide your personal information to third party service providers, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.

Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information that we hold.

How to contact us

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you:

  • Do not want to be contacted in the future by us;
  • Would like to find out what information we have about you;
  • Would like a copy of the personal information which we hold about you;
  • If you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant and/or
  • Wish to report any breaches of this Privacy Policy.

Please contact us via one of the following:

Mail: The Camel Soap Factory, Warehouse 14, Street 29, Al Quoz Industrial Area 4, Dubai, United Arab Emirates.

P.O. Box 391584, United Arab Emirates

Email: info@thecamelsoapfactory.com

Phone: +971(0) 4 393 1312

How can you access further information about this Privacy Policy?

If you have any questions in relation to this Privacy Policy, you can contact us via either the mailing address, email or phone number listed above.