About The Camel Soap Factory

 The Camel Soap Factory is based in the UAE and manufactures handmade camel milk skin care products.

In a world of synthetic chemicals and detergents we are dedicated to creating a truly unique and natural cleansing experience, using as many locally sourced materials as we can.

 

Office Hours and Availibility

The Camel Soap Factory office hours are Sunday – Thursday 8am – 5pm ( Gulf Time Zone ).

We’re closed on Fridays and Saturdays, and on official UAE holidays.

If we’re away from the phone lines, or already on the line with other business, we do ask that you leave a message and we’ll return your call as soon as we can. You can also send us email via our contact page.

We’re rarely closed, but do reserve the right to take a few days off occasionally.  Online orders placed while we’re closed will be actioned on the first day that we re-open. Orders placed over the weekend will be dealt with first thing on Sunday. 

How to Buy our Soaps

Buying camel milk soaps directly from the Camel Soap Factory is easy.

  • Simply select the items you’d like to purchase from the various collections and add them to your cart.
  • Once you’re happy with your selection, proceed to the Check-Out.
  • You’ll be asked to enter an address for delivery and to select a shipping method*
  • Select your preferred payment method and submit your order.

Once your order is confirmed, you’ll receive a confirmation email with your invoice. 

*If you have created an account on our website and are signed in, then your previous shipping and contact details will be retrieved.

Do I need to create an Account?

We do offer the ability for you to create an account on our online store, but this is not a requirement. We accept orders which are placed online without an account being setup.

If you choose to create an account the checkout process will be faster, as we will have saved your delivery address and contact details from previous orders. We never save any PayPal or Credit / Debit card detail.

Creating an account will also give you access to all previous orders

We do not use your account detail for any correspondence that does not directly relate to your order. If you would like to receive the occasional bit of news from us, you may choose to subscribe to our mailing list here.

Read more about our Privacy Policy. 

Payment Options

We currently offer the following payment options:

  • Cash on Delivery (COD) – this option is only available to customers with in the UAE, who collect their orders directly from the factory.
  • Paypal – If selected you will be transferred to the PayPal payment page for settlement. Please note that Paypal may charge a currency conversion fee if your purchase currency does not match your PayPal account currency. If you are purchasing in UAE Dirham, we will convert the outstanding amount to US$ before transferring you to PayPal because PayPal does not currently support AED as a payment currency. 
  • Credit and Debit Cards – We accept online payments using Visa and MasterCard Credit and Debit Cards in AED or the selected currency of your order.   

We do not ever save your PayPal or Credit / Debit card details. 

Shipping within the UAE

If you’re in the UAE we offer two shipping methods.

  • If its convenient for you, you may select ‘Factory Pickup’ as your shipping option and collect your order from our factory shop. There is no charge for this shipping option,
  • Alternately, you can select ‘Local Delivery’ in which case your order will be delivered to your selected address. Costs for this delivery service vary based on the Emirate in which your delivery address is located and are shown during the checkout process

Please ensure that your address is correct before confirming your order. Incorrect addresses will result in additional charges if we incur additional fees.  You can use the Notes section during the checkout process to provide additional address instructions.

International Shipping

We do ship internationally, and this option is available during checkout.

Please ensure that your address is correct before confirming your order. Incorrect addresses will result in additional charges if we incur additional fees.  You can use the Notes section during the checkout process to provide additional address detail.

We are aware that shipping can prove quite pricy, and for this reason we do recommend that you first check if a distributor is available in your region. If no distributor is available and you would still like to purchase our soaps, but feel that the shipping costs are prohibitive, please contact us and we may be able to find an alternate shipping method to your region. 

In accordance with the law of UAE., The Camel Soap Factory will NOT deal or provide any services or products to any country against which the Ministry of Interior and Federal Customs Authority has placed sanctions. 

Out of Stock / Back Orders

We rarely run out of stock, but if we do our website will reflect this. Select the out of stock product and click the ‘Notify me when this product is back in stock’  button. If prompted, enter your email address and we’ll notify you as soon as the product is re-stocked. 

In the unlikely event that items in your order are not available we will hold the order for up to one week if we expect the product to be available.. We will notify you of any out of stock item by email. Only if specifically instructed by yourself will we split your order into multiple shipments or deliveries. 

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Amending your Order

Please check you order carefully when you check-out. You will be able to amend your order online until you confirm your order.

Should you wish to change or cancel your order after this point please contact us immediately.   

Orders which have already been shipped cannot be amended or cancelled.

Incorrect, or Damaged Items

Save all contents and packaging materials and contact us within 3 working days. If possible provide us with photographs of any damaged items. 

Failure to contact us promptly voids The Camel Soap Factory of any responsibility that we may have had.  

Lost Shipments

In the unlikely event that you do not receive your order, please contact us directly and we will track the shipment on your behalf. 

Terms of Use

The Terms and Conditions of use of this website, and its associated social media sites are set forth in the Terms of Use section. Please read these terms before you continue using this website, register an account or place an online order.  The terms and conditions do occasionally change and we encourage you to check them regularly.

Privacy Policy

We do everything we can to ensure that any personal detail that you share with us is kept private, confidential and secure. We will never share your detail with 3rd parties  other than for the specific reasons as setup in our Privacy Policy. We encourage you to read this policy, and to check them regularly in case they have changed

Returns Policy

We try our very best to ensure that your order arrives in optimal condition. In the unlikely event that your order is incorrect or damaged, please contact us within 3 day of receiving it. For health and safety reasons we cannot accept refund or exchanges on used products.

We refer you to the Returns Policy in our Terms of Use section.

Cancellations Policy

Once the online payment for an order has been confirmed by the relevant financial provider orders cannot be cancelled. However, you may return orders for a refund as specified under our Returns Policy, above. 

We refer you to the Cancellations Policy in our Terms of Use section.

Variations in Colour

You may notice slight variations in the colour of our products across batches.  These variations are entirely in keeping with the nature of the natural ingredients and handmade manufacturing processes that we use and have no impact on the quality of the product.  

Allergic Reactions

Although allergic reactions to our pure and natural ingredients are uncommon, we do recommend that you test our products first by using them on a small patch of skin for 24hours. If there is any sign of redness or irritation we recommend that you discontinue use. 

All of our products, both in-store and online, clearly indicate the full and certified ingredients. If you are allergic to any ingredient we recommend that you do not use that product. 

Our products do contain essential oils. If you are allergic to any particular essential oil then we recommend that you do not use that product. 

Health Benefits

The information presented on this website is not meant to diagnose or treat any medical condition, nor to replace the advice or care of a qualified health professional.

022051